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MISSION : Organize the logistic planning & shipment operations in compliance with the customer commitments, finding the optimal balance between service level, costs and stocks.
KEY EXPECTED ACHIEVEMENTS
• Plans , Scheduling and optimizes loads in accordance with delivery dates, filling rates & customer requirements , Also adjust plan with concern person with PF and SF to meet customer order
• Analyses and put action plan to improve Customer Satisfaction
• Manage End to End supply chain
Manufacturing and Transportation:
• Organizes the transportation (chartering & slot booking) according to the needs
• Ensures the availability & compliance of all transport, billing & Customs documents
• Validate purchasing invoices and treat discrepancies
• Manage Delivery lead time Since receive order to arrive to customer
• Manage Warehouse activity and information
Execution Monitoring:
• Monitors the execution of deliveries to ensure compliance with the delivery timescales
• Proactively alerts the relevant partners in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Applies corrective actions in the relevant applications
• Informs and follows up with the relevant partners
• Put action in daily management to improve the customer service
• Discuss and negotiation with customer and partner to manage daily activity
REQUIREMENTS:
Bachelor's degree or equivalent in Business Administration, Supply Chain Management, Logistics, or a related field
2-3 years of experience in customer service or planner within a manufacturing
Proven ability to manage the entire order-to-delivery cycle, from order intake to shipment and delivery
Experience working closely with dealers, production teams, and logistics to ensure smooth operations
Excellent communication and negotiation skills, with the ability to interact effectively with both customers and internal teams
Strong problem-solving skills with customer-focused mindset
Ability to manage multiple tasks and priorities efficiently
Native Thai speaker with upper intermediate in English communication